AI Agents for Contact Center - Thunai
Supercharge Your NICE Contact Center with AI Agents
Thunai AI layers on top of your existing contact center infrastructure, adding enterprise AI voice agents, automated quality scoring, and unified intelligence without changing how you operate.
Limited Time Offer
Start your 30-day free trial
See Thunai + Contact Centers in Action
Optimize Genesys: Handle 10,000+ Live Calls Instantly
Upgrade Genesys Cloud by automating customer journeys.
Equip agents with real-time AI insights and screen-sharing tools to completely eliminate hold queues and resolve issues on the first touch.
Upgrade Amazon Connect to Cut AHT by 4.5 Minutes
Deploy human-like AI directly into Amazon Connect. Automate workflows and use interactive screen-sharing to visually guide customers in 150+ languages.
Resolve complex issues instantly and drop wait times to zero.
Thunai with NICE CXone: Deflect 70% of Agent Workload
Autonomously resolve Tier 1 tickets with multilingual AI voice agents.
Combine Thunai's real-time intelligence with NICE's WEM suite to realistically reduce BPO costs by up to 60%.
Automate Teams Phone: Achieve 200% ROI in Weeks
Bridge the automation gap natively within Microsoft Teams.
Deploy conversational AI to handle complex queries autonomously, keeping your team in a familiar interface while drastically cutting cost-per-contact.
Thunai for RingCentral: 150+ Languages, Zero Added Headcount
Transform RingCentral telephony into an automated powerhouse.
Deploy 24/7 human-like agents to seamlessly automate helpdesk tickets globally without adding a single human to your payroll.
What Thunai AI Transforms Your Contact Center
Enterprise-grade capabilities that enhance your existing infrastructure,
AI + Human Agents in perfect sync.
Human-Like AI Voice Agents
Handle 3x more calls with natural AI voice agents, live translation, and sentiment detection.
Universal System Integration with MCP
Connect MCP systems like ServiceNow, Zendesk and Salesforce for full customer context.
AI-Powered Call Scoring & Quality Management
Score 100% of calls automatically using custom quality models based on your criteria.
Unified Contradiction-Free Knowledge
Self-learning AI that gives consistent, error-free answers across all channels
Live Call Assistance for Human Agents
Real-time guidance based on conversation flow that transforms agent performance
Unified Agent Interaction Dashboard
Consolidated view of Contact Center interactions, customer data, and AI insights with call barge-in option
Real Results from Customers
From Walk-Ins to Always-On:
The Pet Store That Scaled Service with AI Agents
Discover how a growing pet store used Thunai AI Agents to streamline operations, reduce response times, and deliver personalized service that kept customers coming back.
Make Your Contact Center Deliver Faster Resolutions Now
Limited Time Offer: Start your 30-day free trial and receive:
- Free AI agent training on your top 20 call types
- Complimentary quality scoring model setup
- Dedicated implementation engineer
- $5,000 in usage credits