AI Agents for Retail That Resolve Issues in Under 0.8 Seconds

Stop losing shoppers due endless chatbot loops. Deliver instant, personalized support at every touchpoint that resolves tickets, delights customers, and saves carts with conversational AI retail.

3×

Faster query resolution

Instant action across every channel. Zero wait time

40%

Operational cost reduction

Automate repetitive volume without hiring panics.

+28pt

NPS improvement

Personalized responses that build lasting loyalty.

Why Outdated Retail CX is Failing Your Support Team and Shoppers

Getting a customer to checkout is hard enough. But what about after? Right now, most retail CX is breaking under its own weight! When your tech stack is fragmented and ticket queues overflow, all shoppers feel ignored and unheard.

End WISMO Calls with AI Order Tracking Automation

WISMO ("Where is my order?") requests account for 30 to 40% of all retail support volume. During peak sales events, these repetitive queries overwhelm retail support.

Retail Platforms Not Connected to OMS, CRM, and Helpdesk

Your OMS, CRM, and helpdesk each hold a piece of the customer picture. Agents spend half their time switching between systems to answer one question.

No 24/7 Retail Customer Support

Customers shop at 9AM and expect answers at 8PM. No 24/7 support means unanswered tickets, and customers who don't come back.

No Retail Support During Seasonal Traffic Surges

Demand spikes happen overnight, but headcount takes weeks to hire and train. Every major sales event becomes a crisis management exercise

Meet Thunai: The AI Agent for Retail That Actually Resolves Tickets and Issues

Answer Customers Instantly in Over 200+ Languages

Make every conversation feel familiar, no matter the language. Use AI agents for retail that speak 200+ languages so customers are understood instantly, with context that helps.

Real-Time Order Updates + Insights for Agents

24/7 Omnichannel Automation for Returns

Deploy AI agents for retail across every channel, at any hour. Let customer questions, and returns get handled, without them waiting or repeating themselves.

Smart Escalation With Human Barge-In

Know when something needs attention instantly. Step in at the right moment, improve experiences, and keep customers feeling heard.

Instant Ticket Closure and Order Resolution

Orders and returns don’t sit piling up in ServiceNow, Jira and other ticketing tools. Our conversational AI agents for retail make sure every issue gets handled in under 0.8 seconds.

Conversational AI That Instantly Solves Every Query From Cart to Doorstep

Order Management and Logistics Automation

Every order query answered without pause, with Thunai handling tracking, updates, and changes before customers ever need to follow up.

• Order status and tracking (WISMO)
• Delivery address updates and estimated dates
• Order modification and cancellation
• Split shipment notifications

Real-Time Sentiment and Escalation Management

Stop angry shoppers from churning. Thunai actively listens to live conversations, detects negative sentiment in real time, and instantly alerts human agents to barge in and take control.

• Live transcription and sentiment tracking
• Instant alerts for negative sentiment detection
• Unified dashboard for monitoring interactions
• Quick human barge-in with full AI context

24/7 Shopping Support and Cart Conversion

Help shoppers move toward checkout, with Thunai answering questions, guiding choices, and recovering carts before they lose interest.

• Product availability and inventory checks
• Product comparison and recommendations
• Size, fit, and specification queries
• Abandoned cart recovery

Product Defect and Closed-Loop Feedback

Turn shopper complaints into instant catalog improvements. Thunai aggregates customer feedback from all channels, identifies product defect trends, and automatically routes tickets to your teams.

• Aggregation of structured feedback and complaints
• Trend analysis to identify regressions and hotspots
• Automated alerts for emerging product issues
• Closed-loop ticket creation for product and engineering

Application Agents

• Integrates and Meet to capture interactions
• Answers Phone Calls & Website Inquiries
• Provides Detailed Clarification & Responses
• Schedules Meetings & Creates Calendar Events
• Logs Responses to Your CRM
• Pings You on Slack or Teams for Next Steps
• Captures & summarizes in real time

Launch and Automate Your Retail and Ecommerce Support in Under 48 Hours

AI for Retail That Works With You Already Have

Still Got Questions?

What exactly does Thunai do?

Thunai is your AI-powered companion that helps organize your thoughts, centralize scattered information, and assist in decision-making. Whether you're running a team or working solo, Thunai turns chaos into clarity.

What makes Thunai different from other enterprise search solutions?

Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.

How does Thunai handle sensitive customer data?

Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.

Do you offer on-premises deployment options?

Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.

How can Thunai help in customer support automation?

Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.

What AI agents are used in retail and ecommerce?

AI agents automate routine support workflows across text, voice, and email, swiftly handling WISMO (Where Is My Order) inquiries, return processing, and inventory checks 24/7. They also act as revenue drivers, automatically capturing new sales opportunities based on intent indicators during shopper conversations.

What is conversational AI in retail and ecommerce?

Conversational AI in retail refers to AI systems that engage customers in natural, two-way dialogue across voice, chat, and email handling queries like order status, returns, and product availability without human intervention. Unlike scripted chatbots, conversational AI understands intent, adapts to context, and personalizes responses based on live customer and order data.

How can AI solve the disconnected tech stack in retail?

Retail tech stacks are typically fragmented across CRMs, order management systems, helpdesks, and legacy databases —each holding a piece of the customer picture. Thunai AI solves this by acting as a unifying layer that reads and writes data across all connected systems in real time, giving agents and AI alike a complete, accurate view without manual retrieval or data duplication.

Which retailers are leading in AI?

Brands like Amazon and Sephora utilize sophisticated AI systems to personalize recommendations and resolve logistics queries instantly. Similarly, companies like Walmart heavily leverage predictive AI to conquer complex supply chain visibility, preventing phantom inventory and ensuring smooth omnichannel fulfillment.

Trusted by Enterprise Retail Teams to Handle Millions of Interactions

Stop letting support stall your growth. Let Thunai handle the heavy lifting of order updates, returns, and product questions so your team can focus on building brand loyalty.