Deploy AI Agents for ServiceNow That Never Sleep on Tickets

Thunai connects your ServiceNow to AI to automatically create incidents, resolve tickets, approve changes, and trace root causes.

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Request a Demo

3X

Faster response

100%

AI actions logged

for compliance

27

Live ITSM actions

across domains

4096

To connect to Thunai

You Say It. Thunai AI Agents in ServiceNow Get It Done Instantly.

No portal navigation. No copy-pasting IDs. Just tell Thunai what needs to happen in plain English and Thunai handles the rest.

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You describe the problem naturally

Create a P1 for the Atlanta login failure, link it to the auth problem, and assign it to the infra team.

Thunai picks the right action

The AI finds the correct tool from 27 registered ServiceNow actions  instantly, no manual mapping.

ServiceNow executes it live

The incident is created, prioritized, linked to the problem record, and assigned — all in one shot.

Every action is logged and traceable

Full audit trail with inputs, outputs, timing - every AI-driven change is on record. Compliance covered.

Work With AI Agents for ServiceNow That Automate Tickets, Tasks and Escalations

Automate 27 native ServiceNow Actions

Automate very major ITSM action across Incidents, Tasks, Change Requests, and Problems is registered and ready. Let Thunai automate ServiceNow workflows based on your usual SOPs - No complex setup needed!

Real-Time Audio Streaming + Issue Disposition

Get verbal and visual guidance during live incident bridges so you never look away from the screen. Better yet, Thunai also categorises issues automatically for quicker resolution and workflows.

Automatic Root Cause Analysis on Incidents

Thunai connects incidents to problems and traces patterns across related tickets for better issue tracking. Thunai also automatically performs actions like password resets or raising tickets for account unlocks.

Log Every Action on ServiceNow for Compliance

Every AI-driven ServiceNow operation is captured with timestamp, action name, parameters, response, and timing. Your compliance team will thank you for AI governance that’s ISO42001 certified.

Embedded on Every Record Page and Interface

Thunai Omni sits directly on your Incident and other pages, aware of the exact record you're viewing or interface (like Teams) so you don’t have to keep opening ServiceNow separately.

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How Thunai Supercharges ServiceNow With AI Agents

Thunai Omni embeds directly into the ServiceNow UI. No tab switching. No copy-pasting. Better yet, create a self-help page that allows customers to resolve issues using AI chatbots and multilingual AI agents.

Base every response on past tickets, customer resolutions and SOPs

Thunai searches your live ServiceNow data to avoid duplicate incidents

The first 10 minutes of triage handled automatically

Human-in-the-Loop

Automatic human handover on escalations

SOC 2 Compliant

Enterprise-grade security standards

Full Audit Trail

Complete logs on ServiceNow

Real-Time Sync

AI agents solve tickets in real-time

Ready to Launch AI Agents in ServiceNow That Deliver Results?

Connect Thunai to ServiceNow in under 10 minutes. No engineering required. No card needed to start.

FAQs on Using AI Agents for ServiceNow

What exactly does Thunai do?

Thunai is your AI-powered companion that helps organize your thoughts, centralize scattered information, and assist in decision-making. Whether you're running a team or working solo, Thunai turns chaos into clarity.

What makes Thunai different from other enterprise search solutions?

Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.

How does Thunai handle sensitive customer data?

Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.

Do you offer on-premises deployment options?

Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.

How can Thunai help in customer support automation?

Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.

How does Thunai work with my existing ServiceNow data?

Thunai uses Thunai Brain to sync with your live application data in real time via APIs and webhooks. This helps the agent act on the most up-to-date information from files, links, PDFs and even your past resolved tickets.

What is the difference between a standard Virtual Agent and a Thunai AI Agent?

While a Virtual Agent typically interacts via chat to answer known queries, Thunai Common Agent is an engine that manages actions across tools. It is a multimodal system that can be built using visual builders or AI prompts to handle workflows across text, voice, and email.

How does the AI assist human agents during live calls?

The Meeting Assistant provides real-time transcription and acts as a Co-Pilot, pulling live answers from company data during the meeting to help agents answer tough questions.