Replace Legacy IVR with AI Voice Agents | Thunai

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AI Voice Agents for Real Customer Resolution

Every Call Answered. Every Issue Resolved. No Legacy IVR in Sight.

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AI Voice Agents That Sound Right for Every Industry

Real Estate

NBFC

eCommerce

Insurance

Healthcare

Banks

Legacy IVR Is Costing You More Than You Think

Move to support shows up when it matters. Long wait times and unnecessary escalations come from Legacy IVRs and outdated AI that fall short. With Thunai every interaction flows without pauses, gaps, or second guesses with AI voice agents making support easier.

Customers Repeat Themselves on Every Call

Every repetition is a signal that your stack is fragmented and your customers are frustrated.

High-Volume Calls Create Queues That Never Clear

Sudden spikes in volume cause backlogs! Buyers wait, agents burn out and your CSAT drops, losing your customers.

No Visibility Into What Is Actually Happening on Calls

No real-time monitoring and QA means issues get missed and opportunities go undetected. These same problems repeat across thousands of calls.

Agents Handle Calls That Should Never Reach Them

Simple issues and fixes consume agent time that should be spent on complex, high-value conversations.

End Legacy Support With AI Voice Agents That Handle Every Aspect of Customer Support

Automate Inbound Support

Answer every call instantly, resolve routine queries end-to-end, and escalate only what genuinely needs a human. Add it to your existing CCaaS, CRM, and VoIP stack in under 2 days.

Use in Outbound Sales and as Receptionist

Reach customers first and handle first-call reception. Automate appointment scheduling and outbound sales conversations with AI that works 24/7.

Multilingual Support in Over 200+ Languages

200+ languages and dialects, handled natively. When customers speak Thunai understands without routing delays, ending language-based escalations.

Deploy AI Voice Agents That Create Shorter Wait Times and Fewer Escalations

Most AI tools pull raw data from your CRM and hope for the best.

Instant Call Summaries and Ticket Creation

Nothing gets lost after the call ends. Every conversation is captured, tickets organized, and ready to pick up exactly where it left off.

Unified Dashboard and Agent Assist

View all customer history together in one place. See the full story behind every issue and query, with context that stays clear and easy to act on.

Automate CRM + Real-Time Status Updates

Keep agents in sync with live caller data across your CCaaS, CRM, and billing systems.

100% Real-Time Monitoring and Agent Barge-In

Track every live call in real time with 100% QA. Thunai flags escalations at exactly the right moment with full context.

AI Voice Agents With Screensharing Assist

For complex queries, Thunai sees what the customer sees. Faster resolution, fewer escalations, and a support experience that feels genuinely helpful.

Thunai MCP Integration Layer

Make sure every app stays in sync. With Thunai MCP work happens without chasing information across disconnected systems.

Works With Your Existing Stack From Day One

AI voice agents built to feel like part of your stack from day one.

AI Agents Built for Enterprise Security Standards

SOC 2 Type II certified

ISO42001 for Enterprises

GDPR Compliant

Role-Based Access

On-Premise Deployment

Private Cloud Deployment

Turn Every Call Into a Happy Customer

FAQs on Voice AI Agents for Customer Support

What exactly does Thunai do?
Thunai is your AI-powered companion that helps organize your thoughts, centralize scattered information, and assist in decision-making.

What makes Thunai different from other enterprise search solutions?
Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.

How does Thunai handle sensitive customer data?
Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.

Do you offer on-premises deployment options?
Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.

How can Thunai help in customer support automation?
Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.