CX ROI Calculator - Thunai
CCW Vegas
Join us in Las Vegas, June 22–25 for live AI demos, roundtables & 1:1s
Calculate Your CX ROI in 60 Seconds
Use our free CX ROI Calculator to see how Thunai's AI agents can cut support costs, reduce handle time, and boost customer satisfaction — backed by real numbers from your own metrics.
Calculate your ROI with Thunai
See how much your team saves — and how much more productive each agent becomes.
Your current support metrics
- Number of support agents: Full-time agents handling customer queries
- Monthly ticket volume: Total conversations across all channels
- Average annual agent salary ($): Including benefits and overhead
- Average handle time (minutes): 8 min
Channel split
How tickets are distributed across channels:
- Chat: 40%
- Email: 35%
- Phone: 25%
Your ROI report is ready. Enter your details to unlock the results.
Estimated annual savings: $0
based on your current support metrics
0% Return on investment
0 Hours saved / month
0.0 FTEs reassigned
0 mo Payback period
Agent productivity with Thunai
- Thunai AI: +0% Productivity increase per agent
- Extra tickets / agent / month: +0
- Time freed / agent / day: 0 min
Without Thunai: 0 tickets/mo
With Thunai: 0 tickets/mo
3-year savings projection
- Year 1: $0
- Year 2: $0
- Year 3: $0
Frequently asked questions
What exactly does Thunai do?
Thunai is your AI-powered companion that helps organize your thoughts, centralize scattered information, and assist in decision-making. Whether you're running a team or working solo, Thunai turns chaos into clarity.
What makes Thunai different from other enterprise search solutions?
Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.
How does Thunai handle sensitive customer data?
Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.
Do you offer on-premises deployment options?
Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.
How can Thunai help in customer support automation?
Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.
Is 60% automation realistic for my team?
60% is the average across Thunai's enterprise customer base. BFSI and telecom teams typically achieve 55–70% deflection on high-volume query types. Teams with broader query categories often start at 40% and improve over time. The calculator uses 60% as a conservative middle estimate.
We use Genesys / NICE / Amazon Connect. Do we need to replace it?
No. Thunai integrates natively with your existing CCaaS — Genesys Cloud, NICE CXone, Amazon Connect, and others. Your routing, recordings, and reporting stay exactly as they are. Thunai adds an AI intelligence layer on top, typically going live in under 2 days.
What types of queries does Thunai handle?
FAQs, account inquiries, status checks, policy lookups, billing, order tracking, appointment scheduling, and multi-turn conversations with CRM and backend integrations. Complex or sensitive queries are escalated to human agents with full conversation context passed through.
How accurate is the ROI projection?
The calculator gives a directional estimate based on industry benchmarks and average Thunai customer outcomes. During your demo, a solutions engineer will run a more precise analysis using your actual ticket data and query categories to give you a customer-specific projection.
How is Thunai different from my CCaaS's built-in bot?
CCaaS bots are rule-based and require extensive scripting to maintain. Thunai is agentic — it reasons, retrieves live data, and handles multi-step workflows without pre-programmed decision trees. It also adds Operations Decision Intelligence: real-time escalation routing, ops-level reporting, and anomaly flagging that standard bots don't provide.