Thunai: AI Customer Experience Platform for Enterprises

The Agentic CX Platform Built to Scale Enterprise Support

Thunai powers enterprise contact centers end-to-end - Automates L1 Support, Improves Agent Productivity by 3X with Real-time Agent Assist, Drives Post-call Workflow Automation across every channel.

-p-1600.webp)

Here’s how Thunai delivers it

Thunai works across the full ticket lifecycle - before, during, and after every interaction

Auto-resolve L1 Requests

Human-like AI agents understand intent, resolves and routes complex ones automatically to the right L2/L3 stream.

Real-time Agent Assist

Live contextual guidance during active calls and chats, so agents always have the right answer.

Automated Post-Call Workflows

Case Summaries, CRM updates, Follow-ups - handled instantly, so agents can focus on relationships.

Instant Call Scoring & Call Audit

Every interaction evaluated against your custom quality and compliance parameters for improved customer satisfaction.

Unified Knowledge Base

A single, contradiction-free source of truth your entire team and your autonomous AI Agents can rely on.

Next-Gen Agent Capabilities

We keep shipping so your agents keep solving.

Built for your industry, ready from day one.

Pre-trained AI agents and workflows aligned to your domain so you can modernize faster, go to market sooner, and deliver real value from the very first conversation.

Enterprise Value Delivered

1M+

Interactions Handled

<2 days

Average Time To Go Live

95%

CSAT Maintained

80%

Query Deflection Rate

70%

Less Handle Time

Your Data. Your Cloud. Your Rules.

Thunai gives enterprises full control over where data lives and who can access it without compromising on performance.

Trusted by enterprise contact centers worldwide

Case Studies

  1. Bazooka Candy

    • 10,000+ B2B Accounts Mapped Automatically
    • 60% Reduction in Ticket Triage Time
    • $4M Projected Annual Supply Chain Savings
    • View Case Study

  2. Growing Pet Store

    • 100+ AI Agents Deployed
    • 210,000+ Calls Automated Monthly
    • 78% Average Ticket Deflection Rate
    • View Case Study

  3. Talonify

    • 85% Reduction in Offboarding Prep Time
    • 100% Automated Legal Liability Flagging
    • $15M Projected Mitigation of Compliance Risks
    • View Case Study

  4. Ion Exchange

    • 100K Documents Indexed
    • 70% Faster Proposal Creation
    • 95% Answers to Technical Queries
    • View Case Study

Frequently Asked Questions