Your Real Time Product Feedback Intelligence

Thunai Reflect brings all feedback and insights to one CX intelligence platform. Remove the gap between support and product with Intelligence by helping your teams have clarity.

Rated 4.8/5

GDPR, SOC2, ISO27001

Without Thunai Reflect

Bug fixing based on outdated reports

Feedback hidden in support tickets

Manual ticket creation and lost context

With Thunai Reflect

Spot issues immediately before they grow

Aggregated insights from Jira, Omni, and Meeting Assistant

Automated closed-loop feedback that creates tickets

Proactive quality, continuously monitored

Ditch Static Forms and Monitor Your Product’s Pulse with One Live Dashboard.

Collect Feedback from support channels like your CCaaS, Helpdesk, Omni and Meeting Assistant.

Convert insights into tickets for engineering teams.

Thunai Reflect Features

Omnichannel Feedback Integration

Product Health Monitoring

Smart Alerts

Trend Analysis and Hotspots

Built to Sync With All Your Feedback Platforms

Experience automated product insights by integrating with Jira and support platforms in minutes.

FAQs on Thunai Reflect AI

What exactly does Thunai do?
Thunai is your AI-powered companion that helps organize your thoughts, centralize scattered information, and assist in decision-making.

What makes Thunai different from other enterprise search solutions?
Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.

How does Thunai handle sensitive customer data?
Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.

Do you offer on-premises deployment options?
Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.

How can Thunai help in customer support automation?
Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.