llms

Thunai

Thunai is an Agentic AI platform for end-to-end Customer Service and Workflow Orchestration. It automates conversations across voice, chat, and email; eliminates data silos; and delivers high-fidelity business outcomes — deployable in under 2 days with no coding required.

Thunai's name comes from the Tamil word meaning "Companion, Assistance, Protection." The platform turns scattered enterprise knowledge into intelligent AI agents that handle calls, chats, emails, and tasks — automating support, sales, and marketing workflows at scale.

What Thunai Does

Thunai is an enterprise AI orchestration platform that:

Core Products

Thunai Brain

Enterprise knowledge management system. Ingests docs, videos, slides, transcripts, audio, links, and chats. Detects and resolves contradictions across documents. Enables RAG with 95%+ accuracy. Provides semantic search across all connected data sources. Connects with SharePoint, Google Drive, Confluence, Notion, Salesforce, ServiceNow, HubSpot, Slack, Zendesk, Guru, Slab, OpenAI, Azure AI, and Data Lakes.

Thunai Voice Agent

Inbound and outbound AI voice agents with sub-100ms latency. Handles full call lifecycle — authentication, resolution, ticket creation, and CRM update. Supports real-time speech-to-speech translation across 150+ languages. Integrates with Genesys, Amazon Connect, NICE, Twilio, RingCentral, Microsoft Teams Phone, and other CCaaS platforms via SIP. Custom scoring models and 100% automated QA.

Thunai Chat Agent

Web, mobile, and in-app AI chat agents. Supports Slack embedding, universal embed code, and portal deployment. Handles customer queries end-to-end, escalates with full context to human agents.

Thunai Email Agent

Autonomous email handling. Reads, responds, and routes emails. Auto-populates CRM records post-interaction in Salesforce, HubSpot, and Pipedrive.

Thunai Sidekick

Real-time AI co-pilot for human agents during live calls. Provides agent whisper (on-screen guidance), live KB answer surfacing, compliance prompts, upsell suggestions, and mid-call summaries. Eliminates after-call work (ACW) by auto-generating notes and CRM updates. Supervisor dashboard for at-risk call monitoring and live intervention.

Thunai Omni

Unified omnichannel customer service workspace. Handles voice, chat, and email from one interface. Real-time sentiment analysis, live transcription, AI assistance, smart escalation to human agents, and supervisor barge-in capability.

Thunai Meeting Agent

Auto-joins Zoom, Google Meet, and Microsoft Teams meetings. Records, transcribes (with speaker identification), summarizes, and extracts action items. In-meeting chat assistant for live KB lookups. Supports 30+ languages. Sends post-meeting summaries via email.

Thunai Reflect

Product intelligence and customer feedback module. Ingests data from CCaaS, helpdesk, Jira, Omni, and Meeting Assistant. Analyzes support tickets, chat logs, and call transcripts to surface product gaps, bug patterns, and churn signals. Converts insights into actionable engineering tickets.

Thunai Revenue

Sales intelligence module. Detects buying intent, upsell and cross-sell signals, competitor mentions, and at-risk deals from live and recorded calls. Pulls intelligence from Slack, CRM, email threads, and past deals. Provides revenue forecasting and deal confidence scoring.

Thunai MCP

Model Context Protocol integration layer. Connects Thunai AI agents with MCP-compatible enterprise systems (ServiceNow, Salesforce, Zendesk, custom databases) for full context awareness across the tech stack.

Thunai Workflow Automation

Multi-agent orchestration engine. Agents autonomously plan and execute tasks, dynamically adjusting based on real-time data. Pre-configured AI-native tools allow agents to work instantly with any connected system. Visual no-code flow builder for business users.

Key Differentiators

Integrations

CRM: Salesforce, HubSpot, Pipedrive

ITSM / Helpdesk: ServiceNow, Jira, Freshdesk, Zendesk

CCaaS: Genesys Cloud, Amazon Connect, NICE, Twilio, RingCentral, Microsoft Teams Phone

Knowledge / Productivity: Google Drive, SharePoint, Confluence, Notion, Slack, Guru, Slab

Meetings: Zoom, Google Meet, Microsoft Teams

AI / Data: OpenAI, Azure AI, Data Lakes

Protocol: MCP (Model Context Protocol) for custom system connectivity

Industries Served

Banking & Financial Services, Retail & E-commerce, Healthcare, Telecommunications, Insurance, Pet Services, SaaS / Technology, Enterprise Workforce Transition, Confectionery / FMCG

Pricing

Starts at $0/month (Free plan). Paid plans from $7/month (Starter), $79/month (Basic), $159/month (Standard), $399/month (Premium). Add-on modules available: Thunai Omni, Thunai Reflect, Thunai Revenue, Thunai MCP.

Security & Compliance

Company

Thunai was founded by a team that came from support desks, sales floors, and startup environments. The mission is to redefine business intelligence — where AI orchestrates rather than merely assists, and where insights turn into action automatically.